Ray Of Hope is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information such as your name, email address, postal address, and phone number when you voluntarily provide it to us, for example, when making a donation or purchasing items from our online store.
1.2 Payment Information: When making a donation or a purchase, we collect payment information, including credit card details. This information is processed securely through our payment gateway, and we do not store any payment information on our servers.
1.3 Usage Data: We may collect non-personal information about how you interact with our website, including the pages visited, the date and time of your visit, and the duration of your stay.
2. How We Use Your Information
2.1 Donations and Purchases: We use the personal and payment information you provide to process your donations and purchases, send acknowledgments or receipts, and communicate with you about your transactions.
2.2 Communication: With your consent, we may use your contact information to send you updates about our programs, events, and other news related to Ray Of Hope. You can opt-out of receiving such communications at any time.
2.3 Improving our Services: We may use usage data to analyze trends, gather demographic information, and improve the design and functionality of our website.
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential.
3.2 Legal Compliance: We may disclose your information as required by law or in response to a subpoena, court order, or other legal process.
4. Security
We take reasonable precautions to protect your personal information. All sensitive information is encrypted and transmitted securely. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices
You have the right to:
5.1 Access, Correct, or Delete Your Information: You may request access to, correct, or delete any personal information we have about you by contacting us at [mail@rayofhope.org.my].
5.2 Opt-out of Communications: You can opt-out of receiving communications from us by following the unsubscribe instructions included in our emails or by contacting us.
6. Changes to this Privacy Policy
Ray Of Hope may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. It is your responsibility to review this Privacy Policy periodically.
7. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at [mail@rayofhope.org.my].
Thank you for your trust and support in Ray Of Hope’s mission to provide dignity and hope to people with learning difficulties and their families.