Welcome to the Ray Of Hope website. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.
1. Acceptance of Terms
By accessing or using the Ray Of Hope website (the “Site”), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use the Site.
2. Changes to Terms
Ray Of Hope reserves the right to modify or revise these Terms of Service at any time. By continuing to use the Site after any changes are made, you accept those changes.
3. Use of the Site
You agree to use the Site for lawful purposes only and in a manner consistent with all applicable local, national, and international laws and regulations. You also agree not to:
- Post or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
- Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
- Interfere with or disrupt the operation of the Site or servers or networks connected to the Site.
4. Donations and E-commerce
Ray Of Hope provides opportunities for users to donate to the center and purchase products such as toys, bookmarks, bracelets, keychains, etc. All donations and purchases are subject to the terms outlined in our Donation Policy and E-commerce Policy, available on the respective pages.
4.1. Donations
4.1.1 Payment Information: All donations made through our website are processed securely. We do not store any credit card information on our servers.
4.1.2 Tax Deductibility: Ray Of Hope is a registered non-profit organization. Donations may be tax-deductible to the extent allowed by law. Please consult with your tax advisor for specific information.
4.1.3 Refunds: Donations are non-refundable. Once a donation is made, it will be used to support the activities and initiatives of Ray Of Hope.
4.1.4 Donor Information: Ray Of Hope respects your privacy. We will not sell, trade, or share your personal information with any third party, except as required by law.
4.1.5 Acknowledgment: Ray Of Hope will provide an acknowledgment for each donation received. If you require a receipt for tax purposes, please contact us at [[email protected]].
4.2. E-commerce
4.2.1 General Terms
4.2.1.1 Product Information: We strive to provide accurate and detailed product information on our website. However, we do not warrant that product descriptions or other content on the site are accurate, complete, reliable, current, or error-free.
4.2.1.2 Pricing: Prices for products are subject to change without notice. Ray Of Hope reserves the right to modify or discontinue any product without notice.
4.2.1.3 Shipping: Shipping costs and delivery times vary based on your location. Please review the shipping information provided during the checkout process.
4.2.2 Returns and Exchanges
4.2.2.1 Return Policy: If you are dissatisfied with your purchase, please contact us within 7 days of receiving your order. We will work with you to address any concerns.
4.2.2.2 Exchange Policy: We do not offer direct exchanges. If you wish to exchange a product, please follow the return process, and place a new order for the desired item.
4.2.3 Payment Information
4.2.3.1 Payment Methods: We accept various payment methods through our secure payment gateway. Ray Of Hope does not store your payment information.
4.2.3.2 Order Confirmation: Upon completing your purchase, you will receive an order confirmation email. Please keep this for your records.
5. Privacy
Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.
6. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Ray Of Hope or its content suppliers and is protected by copyright and other intellectual property laws.
7. Disclaimer of Warranties
The Site is provided on an “as-is” and “as available” basis. Ray Of Hope makes no warranties, expressed or implied, regarding the accuracy, completeness, or reliability of the content on the Site.
8. Limitation of Liability
Ray Of Hope shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site or any unauthorized access to or use of our servers and/or any personal information stored therein.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.
10. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at [[email protected]].
Thank you for visiting the Ray Of Hope website and for your support in giving dignity and hope to people with learning difficulties and their families.